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Efficient empowerment, learning to enhance the innovation and exploration of mass tourism services to high-end fine services in Shanghu Scenic Area.
08/03
2021
Efficient empowerment, learning improvement|Shang Lake Scenic AreaInnovative Exploration of Mass Tourism Service to High-end Fine Service
In order to further improve the cohesion and centripetal force of the company's employees, strengthen the service awareness of employees, standardize the service etiquette of employees, and improve the experience and satisfaction of tourists. Shang Lake Scenic Area inFrom July 17 to 29, a total of 59 front-line workers were organized to visit Changshu Golf Club in six batches.
After the workers arrived at the event,got a warm reception from the golf club,Zhu Ranrong, director of the stadium department, shared the reception etiquette and service contents of the golf club with the employees of the scenic spot, and introduced in detail the whole set of standardized service processes from pre-job preparation, welcome to indoor service, stadium service and delivery.
In order to have a more intuitive understanding of the reception service process of the golf club, Director Zhu led the staff to observe the whole service process of caddies receiving players on the spot, and shared with the staff several key points that need to be paid attention to in the reception service during the observation: first, warm service. Warm and thoughtful service can pull into the distance between employees and tourists, which is conducive to enhancing the goodwill of tourists and reducing the occurrence of unnecessary complaints; principled service. As a front-line worker in the scenic spot, you must have a sense of principle and responsibility, clarify the responsibilities of your post, serve with a smile in the face of tourists, and maintain the principle of empathy in the face of tourists' demands,Think about what the customer thinks and what the customer wants.Improve tourist satisfaction; correct mentality. As a front-line service personnel, emergencies are inevitable. As a front-line worker, you should always correct and adjust your mentality in your work, do your own job well, and face every visitor to the park with a positive attitude. Smile service.
Director Zhu Explains Golf Reception EtiquetteVisit the Golf Club Restaurant
Director Zhu explains golf related knowledge Visit the Golf Club Driving Range
BySharing of golf club and on-site observationCommunication, front-line staff of Shanghu Scenic AreaI felt the warm and thoughtful service of golf staff, and also understood the importance and necessity of standardized service and reception etiquette.Golf service staff.Be familiar with the reception etiquette related to golf, and be generous, dignified and decent in appearance and manners. Clear tone and moderate speed in speech expression; Patience and meticulous in service quality, keep improving. In addition, in the face of the problems encountered in the work can also be done properly, improvise.
Through this visitCommunicationLearning, workers of Shanghu Scenic AreaI have benefited a lot. I understand that as a front-line service staff in the scenic spot, it is not only an employee, but also a lake.5A level scenic spot external image and business card.And face nowHomogenization of the tourism marketTimes, scenic spotsHowabilityAttract more tourist groups? This requiresWe have further upgraded the service level of the scenic area,Carry out what you have learned and felt, receive every visitor to the park with proper appearance, full enthusiasm and high-quality service, and constantly activate your own service potential, create a new service model for tourists, and create the best service Experience, in order to create a global tourist attraction that is more in line with the needs of the modern service industry.
Changshu Shanghu Tourism Service Co., Ltd.
July 27, 2021
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